🕞 What to Do If You Didn't Receive Your Order on Time?

When you purchase a physical item from a creator’s Shop, they’re responsible for shipping it to the address you provided. Most items are shipped within a reasonable timeframe, but if your order hasn’t arrived and you're starting to get concerned, here’s what you can do.

Step-by-Step: If Your Order Is Delayed

1. Check the Shipping Status
   Go to the chat with the creator (linked to your purchase) and check if they’ve updated the shipping status or shared a tracking number.
2. Reach Out to the Creator
   Use the chat feature to ask the creator for an update. They may provide additional details, tracking info, or confirm if the item has already been shipped.
3. Wait for Possible Shipping Delays
   Keep in mind that delivery times may vary depending on the destination and postal service. Some orders may take longer due to weekends, holidays, or international shipping.
4. Still No Update? Contact Support
   If the creator is unresponsive or you're unable to get clarity on the shipping status, please contact our team at usersupport@knky.co. Include the following:
   • A screenshot of your order
   • Creator's name
   • Date of purchase
   • Any chat history related to the shipping!

We'll review the situation and help you resolve it.

Click to Explore More:

🛍️ How to Order Items from the Shop on KNKY?

💌 How to Add My Delivery Address for Shop Purchases?

💬 How can I chat with a creator?

📂 How to view all my subscriptions and purchases?