📩 What to Do If My Service Was Not Delivered – KNKY

When you purchase a Service from a creator, whether it’s a custom video, rating, call, or request, it should be delivered within the time frame listed at the time of purchase. But if that doesn’t happen, don’t worry. Here’s exactly what to do.

⏱️ Step 1: Allow a Reasonable Time

While creators don’t list exact delivery timeframes on the platform, most services are expected to be delivered promptly. If a few days have passed and you still haven’t received anything, it’s time to take the next step.

💬 Step 2: Message the Creator

A quick message often resolves the issue.

Go to the Chat section
Find the message thread with the creator
Politely ask about the status of your service

Creators may get busy, miss a notification, or be waiting on your input. A simple follow-up often helps things move along.

🛠️ Step 3: Contact Support

If you haven’t received a reply or delivery after reaching out to the creator:

Submit a ticket to usersupport@knky.co
Include:
- The name of the creator
- What you purchased
- The purchase date
- Any messages or details that might help

Our team will step in to review and assist you directly.

🛡️ You’re Protected

KNKY takes service delivery seriously. If something you paid for isn’t delivered, we’ll work with both sides to make sure the issue is addressed fairly.