❌ Chargebacks – Why They’re Not the Way to Go – KNKY

We understand - sometimes a charge can be confusing or something might not work as expected. But before contacting your bank, it’s really important to reach out to us first. Most issues can be sorted quickly, and we’re here to help you every step of the way.

💡 Why Contact Us First?

A chargeback means you ask your bank to reverse a payment. From our side, that’s considered unauthorized - and we treat it seriously. The good news? In most cases, we can solve the issue right away if you just let us know what’s wrong.

If something seems off, please email our team at usersupport@knky.co - we’ll look into it with you.

⚠️ What Happens If You File a Chargeback?

Filing a chargeback without speaking to us can lead to several account issues:

Your payment information will be blocked
Access to purchased content will be restricted
Some features on your account may be limited
To regain access, you’ll need to cover the original payment plus the fee charged by your bank

We really want to avoid this - and the best way is to speak to us first so we can help resolve things quickly.

💬 What You Should Do Instead

Reach out to our team at usersupport@knky.co and tell us what happened. We’ll work with you to:

Figure out what went wrong
Contact the creator if needed
Fix the issue directly
And if that doesn’t work, we’ll assist with a refund when it’s appropriate

No need to stress or go through your bank - it’s faster, smoother, and way more effective when you come to us first.

❤️ We’re Here to Help

Your experience matters, and we want to make sure it’s a great one. So if anything feels wrong or confusing, just let us know. We’ll do our best to make it right!